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ACCE 2007: Interview With Rebecca Peterson of Gulf Air Posted by: icmiTV
Video duration: 549 seconds ICMI's Brad Cleveland sits down with this award-winning contact-centre manager to discuss customer service in general and specifically the middle east. Related: acce, air, brad, call, center, centre, cleveland, contact, gulf, icmi, peterson, rebecca |
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ACCE 07: Pepa Fernandez of American Express de Espana Posted by: icmiTV
Video duration: 573 seconds ICMI's Brad Cleveland sits down with Pepa to discuss customer service in Spain and around the globe. Ole! Related: acce, brad, call, centre, cleveland, fernandez, icmi, pepa |
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ACCE 07: Katherine Fong of NTUC Income Insurance Posted by: icmiTV
Video duration: 475 seconds ICMI's Brad Cleveland interviews Katherine Fong, who runs a cutting edge center in Singapore for NTUC Income Insureance Company. Related: acce, call, center, centre, contact, customer, fong, icmi, income, insurance, katherine, ntuc, service |
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ACCE 07: Margie Middleton of Emmanuels Advance Posted by: icmiTV
Video duration: 598 seconds ICMI's Brad Cleveland interviews one of the smartest people in the international call-centre industry. Related: acce, brad, call, center, cleveland, icmi, margie, middleton |
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ACCE 07: Maria Vosper-Rink of Verizon Business Singapore Posted by: icmiTV
Video duration: 491 seconds ICMI's Brad Cleveland sits down with Ms. Vosper-Rink to discuss the latest in contact centre issues. Related: acce, call, center, centre, contact, icmi, maria, vosper-rink |
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ACCE 07: Dr. KJ Cheong of CIRC/ASCS Posted by: icmiTV
Video duration: 334 seconds Brad Cleveland sits down with the good doctor to discuss the latest trends in the Korean call center market. Related: acce, call, center, icmi |
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ICMI ACCE Highlight: DynaMetric Posted by: icmiTV
Video duration: 129 seconds Roger Pallais and his friend from Down Under show off some really nice lookin' headsets. Related: acce, dynametric, headsets, icmi |
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ICMI ACCE Video Highlight: DeGarmo Group Posted by: icmiTV
Video duration: 284 seconds VP Operations at DeGarmo Group showed us their latest marketing video in San Diego. A very interesting company for call center executives and managers. Related: acce, call, center, degarmo, group, hiring, icmi |
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ACCE 07: Guo Chendong of ICMI China Posted by: icmiTV
Video duration: 328 seconds East meets West as Brad Cleveland interviews his colleague from ICMI China at this year's ACCE conference. Related: brad, call, centre, chendong, china, cleveland, guo, icmi |
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ACCE 07: JinSeok Kim of Woori Bank Posted by: icmiTV
Video duration: 214 seconds Brad Cleveland interviews this award-winning customer service executive. Related: acce, customer, icmi, service |
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ICMI ACCE Highlight: Carnegie Speech Posted by: icmiTV
Video duration: 192 seconds Angela Kennedy, Carnegie Speech's CEO, discusses their very interesting agent-training resource. Related: acce, angela, c., carnegie, icmi, kennedy, speech |
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ICMI ACCE Highlight: BBN Technologies Posted by: icmiTV
Video duration: 78 seconds BBN's Joe Alwan talks about their intriguing new AVOKE Call Center Analytics solution. Related: acce, analytics, bbn, call, center, icmi |
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ACCE 07: HyunMyung Lee of STS Communications Posted by: icmiTV
Video duration: 193 seconds Brad Cleveland interviewed Mr. Lee at our recent Annual Call Center Expo in San Diego. Related: acce, icmi |
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ICMI ACCE Highlight: Google Posted by: icmiTV
Video duration: 102 seconds Mike Sutherland and Vijay Koduri explain what the heck Google was doing at a call-center trade show. Related: acce, google, icmi |
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ICMI ACCE 07 Highlight: Nordia Posted by: icmiTV
Video duration: 55 seconds Nordia's Directeur Principal, Developpement des Affaires, Patrick Carbonneau, talks about this Canadian outsourcer's strengths in multilingual/multime dia applications. Related: acce, call, center, icmi, nordia |
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ICMI ACCE Highlight: Mohr Partners Posted by: icmiTV
Video duration: 53 seconds Roy L. Reis gives the quick pitch on their broad real-estate services for call centers. Related: acce, icmi, mohr, partners |
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ICMI ACCE Highlight: datasquirt Posted by: icmiTV
Video duration: 82 seconds datasquirt brings the brave new world of text messaging into your customer support world. Find out how datasquirt does it here from their own David Pridmore. Related: acce, datasquirt, icmi |
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ICMI ACCE 07 Highlight: CallCopy Posted by: icmiTV
Video duration: 60 seconds CallCopy's eloquent VP of Sales/Marketing Rick Daley gives the quick pitch on their new suite of applications. Related: acce, callcopy, icmi |
